Ordering-FAQ

[Service-Team]

Is my order on silverjuke.net secure?

Depending on the selected payment method, transactions are done by our partners Share-it! or PayPal who do everything possible to protect your privacy - yes, your order is secure. For details, see our .


How much does Silverjuke cost in US$, Pound Sterling, Swiss Franc, ...

The exact amount depends on the current change rates and will be shown in the payment process before you really submit the order.

However, 29 EUR are about 39 US Dollars, 20 Pound Sterling or 48 Swiss Franc. Moreover, we accept the following billing currencies: Australian Dollar, Canadian Dollar and Japanese Yen. Using PayPal, we accept all possible currencies.


I've ordered a silverjuke licence, but I got no licence-key yet

Paying by credit/debit card or by PayPal, you normally receive you licence-key within some minutes. Paying by bank-/wire-transfer, by check or by postal mail, you receive your licence-key within some days.

Just after you submit an order, you receive an e-mail with detailed information about your specific payment process; please refer to this e-mail. However, if in doubt, don't hesitate to .


I lost my licence-key

If you lost your licence-key, please enter your e-mail-address into and you will receive a fresh key for free.


Do I need a new licence for Silverjuke updates?

No. For the foreseeable future, the licence is also valid for upcoming versions of Silverjuke. If needed, you'll get a fresh key for free.


Does Silverjuke require an internet connection when entering the licence key?

No, we just send you the licence key via mail. There is no need to be connected to the internet when entering the key in the program.


Do I need different licence keys for the Windows- and the Mac-versions?

No. Your key will be valid for both, for the Windows- and the Mac-version. Moreover, all old Windows-keys will also work for the new Mac-version.